Your personal data matters to us. This Privacy Policy explains what information 11phdream collects, how we use it, and the rights you have as a registered Filipino player on our platform.
Last updated: June 2025 | Applies to all registered members in the Philippines
When you register an account on 11phdream, we collect the personal information you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and ensure that your account is set up correctly for use on our platform. We also collect payment-related details such as your GCash or Maya account number when you make a deposit or request a withdrawal, so that transactions can be processed accurately and securely. Any updates you make to your profile — such as a change of contact number or address — are also recorded to keep your account information current. We do not collect more information than is necessary for the purposes described in this Privacy Policy, and we will never ask you to submit sensitive government-issued identification numbers unless it is required for mandatory identity verification under Philippine regulations.
As you use the 11phdream platform, we automatically collect certain technical and behavioural data to help us understand how our services are being used and to improve your experience. This includes your device type, operating system, browser version, IP address, pages visited, session duration, and the games or features you interact with most frequently. We use this data to optimise platform performance, identify and fix technical issues, and personalise the content and promotions shown to you based on your activity. This type of data is collected through standard web technologies such as cookies and session logs, and it does not by itself identify you as an individual unless it is combined with your registered account information. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some features on the platform.
Every deposit, withdrawal, and bonus transaction made through your 11phdream account is recorded and stored as part of your account history. These financial records are maintained to ensure accurate account balances, resolve any disputes that may arise, and comply with applicable Philippine financial regulations and anti-money laundering requirements. Transaction data includes the amount, date and time, payment method used, and the status of each transaction. We do not store full payment card numbers or complete banking credentials — only the minimum reference information needed to process and verify your transactions. Financial records are retained for the period required by law and are accessible to you through your account dashboard at any time.
The personal information we collect is used exclusively to operate and improve the 11phdream platform and to deliver the services you have signed up for as a Filipino member. Specifically, we use your data to process account registrations and verifications, handle deposits and withdrawals, deliver promotions and bonuses you are eligible for, respond to support enquiries, and send you important account-related notifications. We may also use aggregated, anonymised data to analyse platform trends and improve our game offerings and user interface — this analysis does not identify individual users. We will never sell, rent, or trade your personal information to third-party marketers or advertisers. Any sharing of data with third parties is limited strictly to service providers who assist us in operating the platform, such as payment processors and identity verification services, and these parties are contractually bound to handle your data securely and only for the purposes we specify.
11phdream applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal account information within our systems is restricted to authorised personnel only on a need-to-know basis. We conduct regular security reviews and apply software updates promptly to address known vulnerabilities and maintain the integrity of our platform. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173). While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 11phdream account and to keep your login credentials confidential at all times.
As a registered member of 11phdream and a data subject under Philippine law, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, you may contact our support team using the email address listed in the footer of this page, and we will respond to your request within the timeframe required by applicable Philippine data protection regulations. Please note that some requests may be subject to identity verification before we can process them, to ensure that your data is not disclosed to an unauthorised party.
Quick answers to what Filipino players most often ask about how 11phdream handles personal data.
11phdream does not sell or share your personal data with third-party marketers or advertisers under any circumstances. We only share your information with carefully selected service providers — such as payment processors and identity verification partners — who are strictly necessary for the operation of our platform and who are contractually required to handle your data securely. These partners are not permitted to use your data for their own purposes beyond what is needed to deliver the specific service they provide to us. All data sharing arrangements are governed by data processing agreements that comply with the requirements of the Philippine Data Privacy Act of 2012. If you have concerns about a specific third party that may have received your data, you are welcome to contact our support team for clarification.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law, including financial record-keeping and anti-money laundering obligations. Once the applicable retention period has expired and there is no longer a legal or operational reason to keep your data, we will securely delete or anonymise it. If you close your account, we will begin the data retention countdown from the date of closure, and you will be notified of the expected retention period at that time. You may request information about how long specific categories of your data are retained by contacting our support team. We do not keep your data longer than necessary, and we review our retention schedules regularly to ensure compliance with current Philippine data protection requirements.
Yes — as a registered member and data subject under Philippine law, you have the right to request access to the personal information that 11phdream holds about you at any time. To make a data access request, contact our support team using the email address shown in the footer of this page and include your registered account details so we can verify your identity before processing the request. We will respond to your request within the timeframe required by the Data Privacy Act of 2012 and provide you with a clear summary of the data we hold, the purposes for which it is being processed, and any third parties with whom it has been shared. There is no fee for making a reasonable data access request. If you believe any of the information we hold is inaccurate or incomplete, you also have the right to request a correction, and we will update our records promptly upon verification.
Our FAQ covers the most common data and account queries in plain Philippine English. If you are ready to get started, registration is free and takes just a few minutes.